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Terms and Conditions That Cover Your Account

Before you open an account and start moving funds through DANA, OVO, or GoPay, these terms set out what you agree to and what we commit to on our end.

Account eligibilityWallet payment termsAccess by eligible regionAccount security obligationsPolicy updates notified
fangwin99 Terms and Conditions That Cover Your Account
REACH US DIRECTLY

Contact Us About These Terms

Got a question about what these terms mean for your account or a wallet payment that needs clarifying? Our support team handles policy questions the same way they handle account issues — directly and without the runaround. Reach us through any of the channels below and reference your account ID so we can pull up your details straight away.

Live Chat Open the live chat window inside your account dashboard for real-time help on any terms or account policy question.
Email Support Send a detailed query to our support address. Include your account ID and the specific clause or transaction you need us to check.
Help Centre Our help centre covers common terms questions — wallet name mismatches, account eligibility, and policy update notices are all addressed there.
HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

Security and transparency sit at the core of how we run accounts. Here is specifically what that looks like in practice — from how long we hold your data to how you request a change.

Data Retention

We hold your account and transaction records for as long as required under applicable Indonesian financial and gaming regulations, then delete or anonymise them.

Cookie Use

We use session cookies to keep your account active and preference cookies to remember your wallet choice between DANA, OVO, and GoPay. No third-party ad tracking runs on your session.

Account Security

Every login is protected by a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, use the account lock option or contact support immediately.

Request Changes

To update personal details, correct wallet registration, or request account data deletion, submit a verified request through live chat or email with your account ID attached.

Frequently Asked About These Terms

These are the questions we get most often about what the terms mean for your account day to day.

Yes — creating an account means you accept the current version of these terms. We recommend reading them before you make your first deposit via DANA, OVO, or GoPay.

We send a notice to your registered contact before any material update takes effect. Check your account notification settings to make sure those alerts reach you.

Withdrawals will be held pending verification. Contact support with your account ID and wallet details; the team can resolve name discrepancies once identity is confirmed.

Yes. Before the change takes effect, submit a closure request through live chat or email and we will process any remaining balance back to your registered wallet.

Access depends on local law and is available only in eligible regions. Check that your location and circumstances permit access before opening or continuing to use your account.

Send a verified deletion request via email or live chat, including your account ID. We process requests in line with applicable Indonesian data regulations and confirm once complete.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.